Frequently asked questions

Describe your home, choose your cleaning service and extras, then select your preferred time. Review the summary and price before confirming your request. A Cleaner can then accept it, depending on availability in your area.

Choose regular cleaning, deep cleaning or a one-time service for a move, an event or completed construction work. Each service lists its included tasks and available extras. Post-construction cleaning requires suitable qualifications. Short-term rental visits are planned and coordinated manually.

A one-time clean or regular visits every week, every two weeks or every month: choose what works for you. The summary lists your requested visits and their terms. Each visit is subject to availability and confirmation.

Let us know if you’d prefer a Cleaner you’ve enjoyed working with. This can make future visits easier, depending on their availability and service area. Their assignment must still be confirmed for each booking.

Your quote takes into account the cleaning type, your home’s details and your selected extras. Review the service details and amounts in the summary before confirming your request.

Update your needs from your booking or contact support. You can review the revised terms and any fees before confirming. Changes to the tasks, date or price must be accepted before they take effect.

Yes. Specify priority rooms, delicate surfaces, pets and any useful details for the visit. Share access codes and instructions through the app’s secure space to help the Cleaner prepare for their arrival.

You can plan a clean between stays by specifying check-out and check-in times, access instructions and your property’s needs. At launch, you manage each request manually: Airbnb calendars are not synced with Sweeple.

You can request a linen change for deep cleaning or a short-term rental. Provide clean linens and specify where to find them. Laundry, restocking consumables and purchasing supplies must be agreed on separately in the service details.

Tell us about yourself, your experience and your specialties, then provide the requested information and documents. Your application is reviewed, and you can respond to any requests for more information. Access to jobs may be opened once the required checks and onboarding steps are complete.

You work as an independent partner. You choose your service area, availability and the offers that suit you. Your earnings depend on the jobs you accept and complete; no number of jobs or minimum income is guaranteed.

Yes. Set your availability, service areas and specialties to receive offers that fit your business. Review each offer and choose whether to accept or decline it. Available offers depend on demand in your area and the services you have access to.

Before accepting, review the service price, applicable fees, taxes and estimated net amount. You can assess the offer before committing. The job details and any adjustments then appear in your earnings history.

View your earnings by job, with pending, reserved, available and paid amounts shown separately. Track each payout through to bank confirmation. Applicable terms and processing times will be shared before jobs become available.

Sweeple is getting ready to launch. Explore the apps and learn how to use the service or become a Cleaner. Download links will be shared when available; bookings and applications will open when the service launches.

Sweeple is being developed in Gatineau. Service areas will be announced at launch, based on approved partners and their availability. You’ll be able to check the services available at your address in the app.

Find change and cancellation options in your booking, or contact support. The terms and any fees are shown before you confirm, so you can make an informed choice.

The service details specify the equipment and products needed for the visit. Indicate what’s available on site, your preferences and any surface restrictions. This gives you and the Cleaner the information you need to prepare.

Add these extras to your request and check that they appear in the summary. The oven must be accessible and the fridge emptied; window cleaning covers interior glass that can be reached without specialized equipment. These tasks are selected separately from regular cleaning.